Tousi Equipamiento General

Tousi technical assistance has one of the largest technical assistance service networks, which is characterized by its proximity, professionalism and quality.

• We have our own technical specialists in each area where we are, providing the service of great proximity, speed, personalized and in the language of the client.

• We offer extra services for special campaign periods.

• We have general preventive maintenance services and adapted to the needs of each client.

• Wide availability of the service, both in the amount of resources and schedules, as well as ease of contact from any part of the world.

• Our technicians are characterized by their high degree of professionalism, being duly trained and specialized, offering a cordial and friendly treatment and a proactive attitude.

• Immediate telephone support by specialized technicians for product lines and machines.

• Tele-Assistance as added value to the customer, enabling our programmer technicians to take control of the machine remotely for the diagnosis of faults.

Installation and start-up

  • By specialists.
  • Training is included within the start-up.
  • Possibility to approve the machine at the factory before sending it to the customer’s home, to check the operation and to ensure that the machine complies with the specifications agreed with the customer.